Refunds and cancellation

1. If you are a buyer

You never pay Markoten anything. Browsing, comparing, saving a stack and sending a request are free and always will be. There is nothing for us to refund because there is nothing for you to pay.

When you subscribe to a product you found here, you pay the seller directly, under their contract and their refund terms. We are not a party to that contract and we cannot cancel, change or refund it. If a seller will not honour their own terms, tell us at giotropro@icloud.com — we cannot force them, but a seller who does that does not stay in the catalogue.

2. If you are a seller: what you pay

A listing is free for the first 100 products on the site, and those stay free permanently. After that a listing costs a flat monthly fee based on the product’s own list price, shown in full on the pricing page and again at the moment you add the listing, before you commit to anything.

We take no commission on anything you sell. There is no percentage, no success fee, no charge per lead and no charge per click. There are no setup fees and no fees that appear later.

3. Cancelling a listing

You can remove a listing at any time from your dashboard, with no notice period and without contacting us. Billing stops at the end of the month you have already paid for, and the listing stays up until then unless you ask us to take it down sooner.

4. Refunds on listing fees

Within 14 days of a first payment: if you are an individual seller rather than a company, you have the statutory right to withdraw within 14 days and we refund in full. You may ask us to start the service immediately; if you then withdraw, we keep only the part of the month you used.

After that: months already started are not refunded, because the listing was live for them. We do not charge you again once you cancel.

If we get it wrong: if the site was down for a meaningful part of a month, if we billed you the wrong band, or if we removed your listing without cause, we refund that month in full. Ask, and we do it — we will not make you argue for it.

5. How to ask

Email giotropro@icloud.com from the address on the account. We reply within 5 working days and pay any refund back to the original payment method within 14 days of agreeing it.

6. Complaints

If we cannot settle it between us, consumers in the EU can use the European Commission’s online dispute resolution platform, and you can complain to the Greek consumer authority. Nothing here affects rights you have under Greek or EU law that cannot be signed away.